managing

leading

reporting monitoring budgeting measuring applying rules and policies discipline running meetings interviewing recruiting counselling coaching problem-solving decision-making mentoring negotiating selling and persuading doing things right using systems communicating instructions assessing performance appraising people getting people to do things formal team briefing responding to emails planning schedules delegating reacting to requests reviewing performance time management organising resources implementing tactics

team-building taking responsibility identifying the need for action having courage consulting with team giving responsibility to others determining direction explaining decisions making painful decisions defining aims and objectives being honest with people developing strategy keeping promises working alongside team members sharing a vision with team members motivating others doing the right thing taking people with you developing successors inspiring others resolving conflict allowing the team to make mistakes taking responsibility for mistakes nurturing and growing people giving praise thanking people giving constructive feedback accepting criticism and suggestions being determined acting with integrity listening